Customer Experience
From idea to operation, our job is to help you.
Our experienced Customer Experience team has helped hundreds of companies to reveal the human truth, make better workforce decisions and achieve real business impact. Your success is our success.
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Meet your team
Technology can be hard, but our team makes it easy. From evaluation through onboarding and ongoing adoption, we’ve got your back. Our team ensures you have what you need to succeed.
Getting to know you
Pre-sales team that charts your course
Delivering you value early, your pre-sales team helps you map your organization’s business goals to outcomes with analytics. Get a clear path to project success, analytic maturity, and business value.
Services Sales
Visier has a variety of service offerings to guide you through your implementation, and to support content development, facilitate roll out, increase adoption, and build analytic maturity within your organization.
All service descriptionsOnboarding Services
Regardless of your onboarding needs, we have the solution to best suit your organizaion.
System Migration Services
System migrations can be difficult, let us help you with five types of system migration for your People Data.
Security Services
Take your security further with advanced security configuration.
People Analytics Services
Our experience is yours. Tap into the expertise of HR professionals with our People Analytics Services.
Planning Services
Kick start your Planning journey with a dedicated expert guiding you from the initial idea to roll-out.
Support Services
Take your support to the next level with our Premium Support Services.
Instructor-led Training Services
Learn more. Do More. Our Visier education experts are here to help.
Data Enrichment Services
Leverage the power of AI to standardize job titles and job skills, included at no extra charge.
Self-Serve
Discover all you can do yourself, through the Visier Service Portal.
Customer Excellence
At Visier, we want to turn you into a raving fan by ensuring that you have truly exceptional customer experiences with us. Our passion is helping you achieve and exceed your business goals by getting to the human truth needed to drive your organization’s success.
Customer Success Manager
Your own personal quarterback who is focused on your success with Visier and helping you realize the full potential of your Visier People system.
Advisory Services Consultant
Your own strategic consultant with years of industry and practitioner experience, giving you the functional and business process expertise to drive your success.
Solution Architect
Your technical Visier People expert who supports you with integrations, project scoping, and technical account oversight.
Technical Support
+98%
First contact response rate
With coverage across three time zones, our experienced technical support team works side-by-side with our services delivery team, and is well-versed with your journeys. Get you the support you need, quickly, with a host of helpful options.
Included support
Visier support is world-class, giving you timely access to help and answers.
Data management support
Troubleshooting, change support, and data deletion, as needed.
Configuration changes
Implementing small changes to customize your experience.
Customization support
Quickly add new concepts, logic, or simple metrics.
Premium Support
Visier premium support gives you familiarity.
Personalized
An assigned contact that knows your business, data, and solution.
More customizations
Support for more complex customizations.
Single point of contact
Work with a single person to manage, and resolve your cases.