Designing Great Employee Experiences: The Power of Combining EX and CX Data

When employees thrive, customers and revenue thrive

Businesses have seen the value in improving the customer service experience. Still, many organizations don’t fully understand the influence of employee experience and company culture, which has a direct impact on the bottom line.

Companies with healthy cultures are 1.5 times more likely to report revenue growth of over 15%, according to Forbes. Those that don’t focus on the relationship between EX and CX risk missing out on increased customer satisfaction, employee engagement, and profit.

In this white paper, discover how connecting employee and customer experience data enables organizations to shape better business strategy.